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Frequently Asked Questions

General Information

Do you offer early check-in or late check-out? Is there a fee?

Early check-in and late check-out are subject to availability and can be arranged for a fee of USD 59.00 each.

What are the check-in and check-out times?

Check-in starts at 4:00 PM, and check-out is until 11:00 AM.

Is the front desk staffed 24 hours a day?

Yes, our property features a 24-hour front desk and concierge service to assist you at any time.

What is the hotel’s cancellation policy?

Reservations may be cancelled three or more days prior to the scheduled arrival date at no charge, while cancellations made less than three days prior will incur a cancellation fee equivalent to one night's rental rate.

Are there any additional fees or surcharges?

NO, all fees are disclosed.

What is the minimum age to check in?

The minimum age requirement to check in at our property is 18 years old.

What payment options are available?

All major credit cards.

What is the deposit and guarantee policy?

$150 deposit upon arrival.

Safety & Policies

What safety measures or security features does the hotel have?

24 hour front desk coverage, overnight security personnel.

Are there any additional resort or facility fees?

No.

Do you have a smoking policy?

Yes, all of our accommodations are strictly non-smoking, and a $350 fee will be charged if smoking occurs in the unit.

Parking & Transportation

Is parking free or is there a fee?

No parking is provided on-site at our property.

Is parking available at the hotel?

No, we do not provide any parking spaces on-site at our property.

Do you have EV charging stations?

No, we do not have EV charging stations on-site.

Do you offer valet parking?

No, we do not offer valet parking services.

Are there taxi or rideshare services nearby?

Yes, taxi and rideshare services are easily accessible throughout our central Manhattan location.

Is airport transportation or shuttle service available?

No, we do not provide a dedicated airport transportation or shuttle service.

Leisure & Activities

Is there a fitness center or gym on-site?

Yes, we feature an on-site fitness center available for guest use.

Do you have a pool? Is it heated/indoor/outdoor?

No, we do not have a swimming pool on our property.

Are there any family-friendly activities nearby?

Yes, families can easily visit nearby attractions such as Rockefeller Center, Bryant Park, and Times Square.

Are there any activities or entertainment options at the hotel?

Rooftop restaurant and bar open to all hotel guests.

Location & Nearby Attractions

How far are you from the airport/downtown/beach/major landmarks?

We are located in Midtown Manhattan, within easy reach of LaGuardia Airport (LGA) and John F. Kennedy International Airport (JFK).

What are the closest attractions or points of interest?

We are minutes from the United Nations Headquarters, Rockefeller Center, Bryant Park, and Times Square.

How far is the hotel from the airport, and what transportation options are available (including approximate costs and travel times)?

We are easily accessible from LaGuardia Airport (LGA) and John F. Kennedy International Airport (JFK) via taxi, rideshare, or public rail networks.

Is the hotel near public transportation?

Yes, we are located within easy walking distance of local subway and bus transit networks.

What parking options are available on-site, and what are the costs (valet, self-parking, EV charging)?

No parking options are available on-site at our property.

Is the hotel within walking distance of major attractions, and how easy is it to get around without a car?

Yes, our property is highly walkable, with the United Nations Headquarters, Chrysler Building, and Grand Central Terminal all within easy walking distance.

What restaurants, shops, or attractions are within walking distance of the hotel?

You will find premium shopping, diverse dining options, and major attractions like the United Nations and Grand Central Terminal within a short walk.

Does the hotel offer shuttle service, and what transportation options are available to and from the property?

No, we do not offer a shuttle service, but public transit and rideshares are easily accessible.

Is the hotel located in a quiet area, or in a more active neighborhood?

We are situated in a historic, quiet neighborhood along the East River, yet remain just minutes away from active Midtown landmarks.

How accessible is the hotel via public transportation, and how walkable is the surrounding area?

Our property is highly accessible by public transit, with multiple subway stations located within a 9-minute walk.

Pets

Are there pet amenities or designated pet areas?

No.

Do you allow pets? What is your pet policy?

Yes, we allow pets subject to a non-refundable pet fee of $350 and compliance with property restrictions.

Are there size or breed restrictions for pets?

Yes, guests must abide by all property size restrictions, though service animals are exempt from typical limitations.

Is the hotel pet-friendly, and what fees apply (per night or per stay)?

Yes, our property is pet-friendly, and a non-refundable pet fee of $350 applies to your stay.

Are there designated pet relief areas on or near the property?

No.

Where are pets permitted on the property (rooms, common areas, outdoor spaces)?

Rooms and common areas.

Additional Guest Services

Is there a concierge or guest services desk?

Yes, our property features a 24-hour concierge service to assist you with any inquiries or local arrangements.

Do you offer luggage storage?

Yes, we offer luggage storage services for our guests' convenience.

Do you offer laundry or dry cleaning services?

No, we do not provide traditional dry cleaning, but we offer complimentary self-serve laundry services on-site.

Can I ship packages to the hotel?

Yes, packages are accepted and stored 24 hours prior to guest arrival